Assisting your warranty guidelines
We Make Working With Your Warranties Easy
*Before a claim is started, you should make sure you have the proper coverage. You should call your warranty company and double-check your coverage with the issue you need repaired. We will not write insurance and warranty claims to cover items that should not be covered.
RV Manufacture Warranty
RV Component Supplier Warranty
RV Manufacture Factory Warranty or RV Component Supplier Warranty Process
Often manufacturers will require parts be sent to us from their facility to complete your repair. If we are not able to complete your repair during our initial visit, a follow-up visit will be required to complete your repair. If a follow-up visit is necessary to complete the original issues, the customer will NOT be charged another Service Fee.
- Manufacture factory warranty item limit is three (3) items or less. If you have a unit that is under the manufacture warranty, one (1) year or less, having more that three (3) repair items, the unit should be taken to a dealership for repairs. If the unit can not be taken to the dealership, additional charges will be applied for troubleshooting and diagnostics to report to the manufacture.
Extended Warranty or Insurance Claims Process
During the initial visit, the technician will troubleshoot and locate the root cause of your issue, take pictures and help determine the best solution to resolve the problem.
- Select Mobile will work with the Extended Warranty and Insurance provider to complete the extended warranty/insurance claim process and communicate our findings back to the customer. If the extended warranty or insurance company does not cover any items, listed in the claim, it is the responsibility of the customer to pay when the work is completed. (ie. Service Call, diagnostic, shipping ect.) If the extended warranty or insurance company covers the total amount of the claim, the customer will be reimburse the Warranty Service Fee.
- If parts are needed to complete your repair, we will purchase all parts and schedule an appointment to repair. If we are not able to complete your repair during our initial visit, a follow-up visit will be required to complete your repair. If a follow-up visit is necessary to complete the original issues, the customer will NOT be charged another Service Fee.